First - and last - impressions count and you’ll be responsible for helping us make the very best possible. Front office (or front of house) staff are often the first people guests meet. You might be checking people in, dealing with questions or complaints, so you’ll need to be friendly, flexible and happy to help. People like you make a hotel service memorable for all the right reasons.
Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard.
To be responsible for welcoming guests and handling any complaints. In doing so, he or she:
To organise the reservations system and take responsibility for the quality of the service it provides, whilst maximising occupancy rates and average revenue per room.
To approve invoices, write the day’s statistical and accounting report for the management team and prepare the documents required by the morning team
To be responsible for the stays of guests in the hotel. He or she maintains the guest folder from arrival to payment on departure.