Best jobs and careers in hotels and hospitality

Any hotel is only as good as the people it employs, that’s why our members recruit the best. You need to be passionate, motivated and driven to make every guest’s experience second to none, to make their stay unforgettable, in all the right ways. In return you’ll have a career that’s packed with potential, whatever your role, wherever you are.

We’re ready. Are you?

View the Hotel Job Profiles for more information or read My Story for real life examples of how people like you started their career in hospitality. Find examples of some of the great hotel brands you could be working for.


What's it like working in a hotel?

A career in the hotel industry can provide many opportunities and can be very different from other industries:

  • Challenging but comfortable
  • Stimulating but secure
  • Exciting and energetic
  • Rewarding and reassuring
  • Learn from experience
  • Interacting with customers
  • Every day is different
  • Meeting new people
  • Develops confidence
  • Grow as a person
  • No set routine
  • FUN!

Take a look at My Story for real life examples of careers in hospitality.

What kinds of hotel can I work in?

The hotel industry provides every kind of accommodation to suit every kind of taste:

  • Business and Leisure guests
  • From global hotel brands to individual guest houses
  • From luxury hotels to budget hotels
  • From country house to no-frills
  • From trendy boutique hotels to bed & breakfast

They all have one common aim - excellent customer service! Take a look at some of the hotel companies you could work for and the variety of hotel locations you could work in

What will a career in hotels offer me?

There are a wide variety of career opportunities in hotels. Take a look at the Job Profiles for more information or read My Story for real life examples of careers in hotels.

With a job in the hotel industry you can expect:

  • Excitement and variety
  • Great career progression
  • Work in lots of different locations
  • Social mobility – working with and for people across the social and cultural spectrum
  • Competitive salaries
  • Job satisfaction
  • Flexible working
  • Staff Discounts
  • Recognition schemes & rewards
  • Top quality training
  • Uniforms & Meals on duty
  • Pension schemes

How do I start in the hotel industry?

There are lots of ways to get started in the hotel industry:

  • Casual/temporary/part-time or full-time work is offered in most hotels
  • Work experience/job tasters
  • Entry level job
  • Hospitality Young Apprenticeship
  • Hotel company training scheme
  • Earn as you learn
  • College or University course
  • Foundation Degree
  • Modern Apprenticeships
  • National Traineeships
  • Hotel graduate programmes

Read some real life examples of how some people started their careers in hospitality or read more information on useful qualifications for the hospitality and catering industry.

What are the qualities and qualifications I'll need?

What are the qualities?

You will need to be:

  • Adaptable & approachable
  • Committed & communicative
  • Dynamic & driven
  • Energetic & enthusiastic
  • Flexible & friendly
  • Outgoing & open
  • Sociable & sincere
  • Motivated & measured
  • Team Leader & team worker

But overall you'll need a passion for people!

What about qualifications?

In addition to possessing great People Skills, you can obtain qualification through:

  • School and college based courses
  • University courses
  • Professional qualifications
  • Skills-based qualifications
  • International qualifications

See our Resources section for details of where to find out more information or read more information on useful qualifications for the hospitality and catering industry.

What about training and career development?


There’s always the opportunity to develop new skills by:

  • On-the-job training
  • Mentoring
  • Professional qualifications
  • Practical qualifications
  • International training

Career progression

Your career will progress in a multi-skilled environment, providing you with:

  • Transferable skills
  • Diversification
  • Rapid internal progression
  • Recognition of your potential
  • Rewards
  • Job satisfaction
  • Success for you and your company