Conference & Banqueting job descriptions

Outgoing? Creative? Love to put on a show? Then read on...

For many hotels, the ability to make a big difference to a special day, be it a wedding, conference or special event, means big business. It takes a can-do attitude, real attention to detail and a desire and determination to make a difference. Conference & Banqueting is about outgoing people who go out of their way to make every event, of every size, truly memorable.

Provided by Springboard UK

Conference & Banqueting Manager

Job Purpose

To organise and monitor the quality of customer events on behalf of the entire Conference and Banqueting Department: He or she:

  • Supervises Food and Beverage services as they relate to his or her department
  • Manages the reservation schedules
  • Helps in the preparation of the department’s annual budgets

Key Responsibilities

  • To supervise the quality of services offered to customers, in terms both of production and service
  • To recruit, manage and motivate the members of his or her team
  • To ensure that the brand standards are applied
  • To ensure that health and safety rules are applied and respected
  • To control and manage the staff cafeteria

Entry Requirements

Skills

  • Sales ability
  • The ability to listen: detecting customer needs
  • Team leadership
  • Teaching skills
  • Creativity
  • Reactivity
  • Organisation
  • Thoroughness

Qualifications

  • 2 years’ further education in hotel, food and beverage or sales to HND standard or similar
  • Significant experience in the Banqueting and Conference trade (5 years)
  • Good general level of education

 

Conference & Banqueting Sales Manager

Job Purpose

To handle requests for seminars, weddings, conference, etc. From the first telephone call through to invoicing, he or she:

  • Identifies precisely the expectations of the customer
  • Checks the availability of meeting rooms and bedrooms
  • Prepares costed proposals
  • Follows up customers and confirms reservations
  • Passes on instructions to the various departments (reception, food and beverage and kitchen)

Key Responsibilities

  • Ensuring the success of the event
  • Delivering customer satisfaction
  • Making sure that customer promise is kept
  • Handling any complaints and following-up debtors

Entry Requirements

Skills

  • Using the Windows environment
  • Sales ability: negotiating and selling the product
  • Hospitality
  • Adaptability: coping with the diversity of customers and their needs
  • Availability
  • Reactivity
  • Organisation
  • Good relationship skills
  • Self-control: handling complaints

Qualifications

  • 2 years’ further education to HND standard or similar in Hotel studies, Tourism or Sales
  • Previous food and beverage experience would be an advantage

Conference & Banqueting Assistant

Job Purpose

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To ensure all Conference and Banqueting facilities are maintained to the standards required and our guests receive efficient, professional and friendly service at all times.

 

Responsibilities

  • To be fully aware of hotel facilities and activities.
  • To ensure Conference and Banqueting suites are set up in accordance with hotel function requirements, ensuring the brand standards are maintained throughout.
  • To have knowledge of setting up, safe operation, storage and safe handling and care of Hotel Conference and Banqueting audio visual equipment.
  • To ensure Conference and Banqueting rooms are serviced as directed. This to include conference café.
  • To ensure all storage areas for Conference and Banqueting equipment are kept in a safe and tidy condition.
  • The service of food and beverage as directed by superiors.
  • To ensure mise en place is carried out for for Banqueting Bars (where this forms part of your responsibility). This to include requisitions and efficient stock rotation.
  • To be fully aware of and observe current liquor licensing laws.
  • To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work, Food Hygiene and other statutory legislation.
  • To be fully aware of and observe security procedures laid down by the hotel and company.
  • To attend work consistently well groomed, in uniform, as laid down to the standard required.
  • To be aware of and strictly adhere to fire procedures, precautions and bomb threat procedures as laid down by the hotel.
  • To consistently deliver superior customer service through our Customer Service Programme.
  • To attend training when required.
  • To be fully aware of and adhere to Health and Safety and security procedures. This to include cash and key procedures.
  • To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.