Polly Pay-Savage

Profile of a Graduate Manager

Hello! My name is Polly Pay-Savage and I started my career with De Vere as a Graduate Manager on the Principal Hotel Company / De Vere Graduate Scheme. For the full 18 months of the programme I have been placed at De Vere Cotswold Water Park Hotel, a 328 bedroom property in the heart of the beautiful Cotswolds, where I enjoyed visiting each department in order to gain a full understanding of how they operate. I spent time in Meetings & Events, Reservations & Sales, Reception, Housekeeping, Guest Relations, Accounts and HR. During my time with each of these department I was taught the daily tasks of the shift and eventually, in most departments, I became capable of managing the department during each shift. My Management training included building departmental rotas, attending payroll meetings, daily meetings and HOD meetings… a LOT of very interesting meetings!

One year into my Graduate Programme I was offered a full time position as a Guest Relations Manager and I have been in this position for 7 months. In my current role every day is different. I work hard to ensure that every guest who walks through our doors has a memorable stay and will meet with guests to resolve any concerns that may arise quickly and efficiently. As Duty Manager I am also responsible for the property whilst on shift which can sometimes be a challenging task however, I have an incredible support network throughout the property who make every day a success!

I wholeheartedly believe that the experiences I have had at De Vere Cotswold Water Park Hotel have set me up with a wealth of knowledge in the hospitality industry which I have no doubt will continue to grow alongside my career with De Vere.