Job purpose
To handle requests for weddings and conferences etc. Overall management of the Conference and Events Sales Department, creating a motivated team who are focused on converting all enquiries, upselling and delivering exceptional customer service at all times.
Key responsibilities
- Ensure you and the team maximise sales through regular communication and implementation of the pricing and selling strategies, including effective Diary Management and an on-going competitor analysis for Conference & Event Market, both local and National
- Support the team from end to end management of events. For example: taking briefs from the client, diary conversion, organising the event to ensuring the success of the event whilst maintaining excellent customer service
- Ensure excellent communication when in contact with the client, internal stakeholders and external suppliers
- Handling any complaints and following up to ensure a positive outcome
Entry requirements
Skills
- Previous team management skills and organisational skills
- Previous experience in managing large scale events
- Previous experience of working in a Sales function in Hospitality, ideally hotels
- Excellent verbal and written communication
- Previous Sales experience with the ability to negotiate and upsell where possible
- Results driven
- Thorough and excellent attention to detail
- Flexibility and open to change
- Adaptability: coping with the diversity of customers and their needs
Qualifications
- Over 2 years’ further education to HND standard or similar in Hotel studies, Tourism or Sales
- Previous food and beverage experience would be an advantage