Job purpose
You will take responsibility of the other waiters/waitresses on shift and organise the services offered to guests and ensure the quality of those services.
Key responsibilities
- Welcome and seat guests, advising each on their choice of food and wine and taking their order
- Organise and manage their team: organising their work and training new staff members recruited
- Organise the layout of the dining room to create a warm and welcoming atmosphere
- Co-ordinate with the kitchen
- Ensure that the team offers the highest level of service in the welcome it extends to its customers and the way its serves their meals
- Ensure that customers are satisfied with the service they receive
- Promote customer loyalty through the quality of service provided
- Ensure health and safety rules are complied with
- Manage stocks
Entry requirements
Skills
- Previous hospitality experience is a must
- Strong leadership and organisational skills
- The ability to listen: detecting and anticipating needs
- Excellent attention to detail
- In depth knowledge of food and beverages
- Flexibility with working various shifts
Qualifications
- HND level or similar standard in hotel/food and beverage studies
- Significant experience in the food and beverage industry, especially in dining room service (415*)