Job purpose
The Hotel General Manager is responsible for the hotel including the Front Office, Recreation/Spa/Fitness centre, Housekeeping, Engineering/Maintenance, Food and Beverage and Conference & Event Management, where applicable.
The Hotel General Manager will work with the team and act as the conduit to deliver the agreed operational strategies to deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees providing a return on investment.
Key responsibilities
- Working directly with Department Heads and in some cases executive committee members to develop and implement the operations strategy
- Ensuring implementation of the brand service strategy and brand initiatives.
- Accountable and responsible for ensuring the operation meets the customer needs,
- Ensuring employee satisfaction, engagement and retention
- Focuses on growing revenues and maximises financial performance.
Entry requirements
Skills
- Several years hotel operational experience in more than one department
- Financial awareness
- Commercial acumen including Revenue Management
- Able to lead and inspire the team
Qualifications
- Degree level education or similar experience
- Management/Leadership qualification