Centre Island

Your perfect partner in Hotel Management and Development

Centre Island is privately funded, limited, hotel management company founded in 1995 and has since earned itself a reputation for the selection of suitable development opportunities in key UK cities resulting in a 9-property portfolio of highly profitable, customer-focused hotels branded hotels.

Our portfolio

Our portfolio is currently made up of 9 hotels, located across Liverpool, Manchester, Birmingham, Preston and Ellesmere Port.

We work with globally established brands and local independent hotels, including; Crowne Plaza, Holiday Inn and Holiday Inn Express.

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Culture

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Our Philosophy

At Centre Island, we are passionate about what we do.

Our work is characterised by our core values, with great people at the centre of everything we do.

We are 100% focused on our clients and work collectively to deliver outstanding customer experience, achieve success, and deliver strong results.

 

Our Values

Our values define our company culture and characterise how we work with our clients and with each other. With our values at the core of everything we do, we strive to employ great people who epitomise our values and who share our desire to maintain a great place to work.

We believe our values are an integral part of our business and our teams strive too always:

• Act with INTEGRITY and CARE

• Be ENGAGED with customers and colleagues alike

• Have PASSION and take OWNERSHIP in everything they do

• Strive to be CREATIVE to continuously improve

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Training & Development

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Career Development

Our commitment to helping employees evolve is characterised by our loyal staff and satisfied customers.

We strive to provide everyone with the skills and opportunities required to help meet individual career goals.

The Centre Island Talent Development programme is a learning journey which starts with onboarding and continues to provide learning and development opportunities throughout the employee’s career with us.

  • The programme covers:
  • Onboarding the Centre Island Way
  • Customer Service the Centre Island Way
  • Supervising the Centre Island Way
  • Managing the Centre Island Way
  • Leading the Centre Island Way

An interactive PDF is available for all team members so they can readily find information regarding learning and development for their current role as well as progression pathways as their career develops.

Onboarding the Centre Island Way

We want to give all our employees the best possible start. Onboarding the Centre Island Way has been designed to do just that, a tailored induction process which covers everything they need to know and succeed in their new role. Regular reviews will take place at 1, 4, 8 and 12 weeks to ensure the onboarding process is going well and the employee is settling into their new role.

A full skills and knowledge profile supports this journey and guides learning opportunities in those first weeks and months of employment.

All new starters to the company will go through this programme.

Customer Service the Centre Island Way
  • Four core modules:
  • Behaviour Breeds Behaviour
  • You Can Make the Difference
  • Customer Service
  • Service Recovery

The above modules will be City & Guilds accredited.

Supervising the Centre Island Way

Six Core Modules:

  • Introduction to Human Resources
  • Communication Skills
  • Time Management & Personal Planning
  • Coaching & Mentoring
  • Effective Reviews
  • Difficult Conversations & Formal Performance Management

Two Development Modules:

  • Group Trainer
  • Making the Right Choices

The above modules will be Institute of Leadership & Management (ILM) accredited.

Managing the Centre Island Way

Nine Modules:

  • HR for the Non-HR Professional
  • Communication Skills
  • Coaching & Mentoring
  • Managing Difficult Interactions
  • Time Management & Delegation
  • Decision Making
  • Project Management
  • Finance for the Non-Finance Manager
  • Formal Performance Management

The above modules will be Institute of Leadership & Management (ILM) accredited.

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Reward & Recognition

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Growth Opportunities

Professional development, mentoring and training

We offer professional development, mentoring and training to help you on your journey. We will invest in you with Accredited Learning Journeys no matter the role you have. Our Centre Island Hotels professional development program is Accredited by City & Guilds and the Institute of Leadership & Management (ILM), so you can gain a professional qualification whilst you are working. You will also enhance your learning alongside using our virtual learning platform.

Apprenticeships

Want to learn while you earn! Then we are here to make that happen.

 

Health & Wellbeing

  • We nurture an environment where we can all feel we belong, where we are free to be ourselves, and respected
  • We have activities to support us all as individuals – Physical, mental, financial, and social
  • Qualified Mental Health First-Aiders
  • Free use of workout facilities in some locations.

 

Plus the following:

  • Access to IHG’s worldwide ‘Employee Rate’ and ‘Friends & Family’ discount schemes, offering you generous hotel and food discounts at thousands of our global properties. What a way to travel!
  • We believe hard work should be acknowledged; we have an Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work.
  • Get recognised through living our values, with our monthly hero awards and end of year CIH Annual Awards Ceremony.
  • We also give bonuses for successful referrals and we reward long service.
  • 28 days holiday increasing to 33 days after your 5th year of service.
  • Full uniform provided
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Careers

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We are constantly seeking new talent to help grow our teams across Liverpool, Manchester, Birmingham, Preston, and Ellesmere Port.

If you are looking for a new challenge within the hospitality industry, we have a series of great opportunities available now.

 

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Apply for a job with us

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Start your career with Centre Island or register your interest by emailing HR@centreislandhotels.co.uk.