Hand Picked Hotels is a unique collection of 21 family-owned award-winning country house and spa hotels located throughout the UK and the Channel Islands. Each is different and many are listed buildings of historical significance with original features, fascinating stories and have extensive grounds to explore while our coastal resorts are contemporary and stylish.
With such varied character and design, each Hand Picked Hotel offers a completely different experience, yet uniting them is a shared sense of pride and a meticulous attention to detail to ensure our guests feel special. Over the years we have worked hard to create an environment that invites our guests to kick off their shoes, read a best-seller, set off on a good stroll, enjoy a wonderful meal, sip an exceptional glass of wine and above all, feel relaxed and at home.
Culture
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Our Hand Picked Vision
A welcoming country house experience where guests feel special and colleagues feel like family.
Our Hand Picked Values
- Family: All departments work as one team with one goal – to deliver the best possible experience for our guests to ensure they have a memorable time with us.
- Initiative: We are proactive in looking for opportunities to improve the way we work together to provide a great service experience and we work quickly to resolve issues.
- Welcoming: We focus on providing the sunniest of welcomes to all our guests and colleagues. We invite our guests to kick off their shoes, feel relaxed and at home.
- Individuality: Each hotel is individual in its style and so is each person who works for Hand Picked. You are encouraged to bring the best of your personality to work in the way you operate as a team and in the service you give to our guests.
- Local Engagement: Our hotels are at the heart of our local communities and we get involved to make sure guests experience the best of the local area with food, drinks and things to do. We support our local communities by working with charities, schools and colleges.
Training & Development
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Hand Picked Chefs Academy
The Hand Picked Chefs Academy, in partnership with HIT Training, was created in 2011 to address the chef shortage and skills gaps within our kitchen brigades. The programme was designed to attract Apprentice Chefs who would be given the opportunity to work towards a national qualification, while experiencing real life in a working kitchen.
Spa Therapist Apprenticeship Programme
HPH recently launched its new Spa Therapist apprenticeship programme, working alongside Armonia Training Academy. It has been designed to attract and nurture future talent, the pioneering programme equips apprentices with the practical skills and insights they need to succeed when entering the spa industry. Candidates are guaranteed a role within Hand Picked Hotels on successful completion of the apprenticeship.
One of our core values is family and we believe that being passionate about what we do is key to our great working atmosphere. Our valued team members are hard-working and committed, offering attentive, natural and charming service to allow our guests to feel indulged, at home, captivated and inspired during and after their stay… and they have a lot of fun in the process, too!
Reward & Recognition
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- Excellent staff and friends & family rates for hotel stays, spa treatments and food & drink
- Share of Hotel service charge & gratuities
- Employee of the Month awards
- Annual Hand Picked Hotels Employee of the Year event for all Hotel Employee of the Year winners and their guests
- Holiday benefit increases annually with service from 28 to 33 days
- Online retail discount platform through our employee engagement platform the Hive giving our team members access to hundreds of discounts
- Online wellbeing platform giving our team members access to recipes and fitness videos
- Recruitment recommendation incentives & rewards
- Incentives & bonus schemes
Careers
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Our Hand Picked People
At Hand Picked Hotels, we like to shape and develop long-lasting careers with opportunities for promotion for current team members as well as welcoming new talent to join our teams.
We offer a variety of development opportunities, from in-house training and modern apprenticeships to management and leadership development, whatever career path you choose, we can support your goals. From behind the scenes to front of house, we offer flexible employment options; whether you’re looking for a full-time role, part-time hours or even casual work, we have something for everyone.