IHG

Our Mission

We promise to provide True Hospitality for everyone; making you feel welcome and cared for, recognised and respected, wherever you are in the world. Strong future plans and recent successes, especially across the luxury space is what has made us stand out from the crowd.

Our Values

Our colleagues are supported by a set of values that are important to both IHG and our guests. As we work together as one team with our stakeholders, these collective values provide a shared sense of purpose that guide everything we do, from how we support and recognise our people to how we grow our business and work with our owners and communities. These values are:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

We’re proud to be recognised around the world as an outstanding employer. This comes from our focus on attracting and retaining the top talent in the industry, and a pledge to give our colleagues room to grow. If you’re interested in being a part of IHG, we always have room for the best and brightest.

Diversity, Equity & Inclusion

Our commitment to diversity, equity & inclusion (DE&I) sits at the heart of our purpose to provide True Hospitality for Good, and is crucial to who we are, how we work together and how we grow our business. Its importance is reflected in caring for our people, communities and planet being one of our four strategic priorities, and in the inclusion of clear DE&I commitments to champion a diverse culture where everyone can thrive within our Journey to Tomorrow 2030 action plan.

We’re here to help you go as far as you want. With our Learning & Development programmes, you get a full induction, access to hundreds of online course and the chance to learn from the best. Everyday, you’ll gain experience on the job, working with skilled professionals.

We offer Hospitality Apprenticeships from level 2 Diploma to level 5 Diploma. Those wishing to progress to Supervisor or Manager level roles will access our Leading Other, leadership development programme, which aims to help you build your knowledge and skills to manage and lead teams to deliver extraordinary service and performance.

IHG Universities and Skills Academy

Anyone can get ahead with access to our digital learning platforms and access to IHG Universities and Skills Academy.

We’re passionate about inspiring the next generation of hospitality professionals. Our IHG Skills Academy programme is a new virtual learning platform, created to help anyone around the world gain valuable employment and life skills online as well as through work experience, internships and apprenticeships.

If you have an account already, sign in here. If you don’t have an account, please register here.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive hotel room discounts. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

Our benefits include, but are not limited to:

• Worldwide employee and friends & family hotel room rates allowing you explore destinations across the world (IHG Hotels and Resorts have over 6,000 Hotels and growing)
• 50% off on F&B when staying over in IHG properties on Employee Rate
• Discounts on retail and various activities through our HAPI benefit portal – with access to over 15,000 stores (Supermarkets, clothing stores, cinema tickets, eye care vouchers)
• Season ticket loan
• Employee assistance programme 24/7 and employee healthcare plan with access to on site Mental Healthcare first aiders
• Opportunities for career progression and to transfer around the world
• 2 paid volunteering days per year, giving you the room to make a difference to your local community and get involved with social issues you really care about
• Recognition through our Bravo programme – Where you can give and receive rewards & recognition for outstanding work!
• Enhanced Maternity and Paternity leave

The Porter that swoops in to take the weary traveller’s bags. That Receptionist who greets everyone with a welcoming smile. The Bartender that remembers exactly how each guest likes their drink mixed. Truly memorable guest experiences start with IHG® hotels’ extraordinary people.

We’re searching for new colleagues capable of going above and beyond to care for our guests by bringing together impeccable service and a truly personal touch.

We have a whole range of open opportunities for front of house staff, housekeepers, managers and bar and restaurant staff. Not to mention plenty of other vital behind-the-scenes roles – from revenue managers to sales & marketing team members.

We have the perfect role for you. See our IHG Careers website

Operations (guest-facing)

The teams on the frontline… bringing our hotels to life!

• Front of House – Dealing with guests, meet and greets, and handling requests with roles like Concierge and Front Desk Manager.
• Food & Beverage (F&B) – Creating/serving an incredible food and drinks offering. From Chefs to Restaurant Host, there are opportunities to let your talents shine.
• Rooms – Coordinate daily housekeeping operations and maintain clean standards within role like Laundry to Room Attendant.

Hotel Business Support

The teams who form the foundation to help our business thrive.

• Human Resources (HR) – Responsible for hiring and developing all personnel on property
• Finance – Manages the money coming in and going out! Sales and marketing – Designs the sales strategy for the hotel and attracts clients
• Revenue – Sets the prices of the rooms and handles reservations

Operations Support

The team backstage – taking care of everything behind the scenes.

• Information Technology (IT) – Manages IT systems & networks
• Security – Responsible for the safety of everyone in the property
• Facilities – Makes sure the hotel runs smoothly and stays in great condition

Global Business Support

The teams at our corporate offices who support hotels and guests worldwide

• Commercial & Technology – Responsible for IT systems, programming and data security
• Global Marketing & Communications –
  Bring our brands to life through advertising, partnerships, loyalty programs and sponsorships
• Procurement – Negotiate product sourcing
  and promote responsible purchasing
• Corporate Responsibility – Champion environmental & community impact initiatives

And many more!

We have the perfect role for you. See our IHG Careers website