Who we are
As one of the UK’s leading hospitality management companies, it’s our experience, infectious passion for hospitality and strong culture that sets us apart. With over 20 years of experience managing over 190 hotels, we have a proven track record across the hotel chain scale from economy through to luxury hotels.
Offering a complete in-house management solution, our family of over 90 hospitality specialists provide extensive support to each of our hotels. We are committed to maximising the performance and potential of each property; outperforming the
competition in terms of profitability, market share and guest satisfaction. As well as operating great hotels, we are unique due to our experience providing project management and technical services for new build hotels, extensions, refurbishments, restorations and hotel rebrands.
Our brands
Culture
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Giving Something Back at RBH Hospitality Management
We place huge value on our Giving Something Back programme which outlines our collective commitment to our people, our community, and our environment. Our ESG goals have been included in our 2025 Strategy with the aim of ensuring a positive future for both the company and the hospitality industry. See our bi-annual .
Giving Something Back to our people
Our people are at the heart of who we are and what we do. Developing a healthy, engaged, and high performing team is paramount, which is exactly why we launched our Tree of Life Health & Wellbeing Programme, demonstrating our ongoing commitment in each of the following areas:
Giving Something Back to our community
We are committed to making a positive impact in everything we do as a team and as a business, and giving back to each of our local communities is a key part of that. All our hotels and offices are involved in local schools and community projects and have each signed up to the Hotelier’s Charter to promote hospitality careers.
We consistently deliver for our UK Charity Partner, as chosen by our people:
- 2014-2015: Macmillan Cancer Support
- 2016-2018: Make-A-Wish UK and NSPCC
- 2019-2021: 4Louis
- 2022-present: Mental Health UK
To date we have raised £30,000 for Mental Health UK.
RBH Executive Committee take on Yorkshire challenge for charity
In 2022 RBH Hospitality Management’s Executive Committee challenged themselves to complete the Yorkshire Three Peaks Challenge with the aim of raising valuable funds for charity partner, Mental Health UK.
Having launched RBH’s new charity partnership earlier this year, CEO, David Hart, Managing Director, Susan Bland, CFO, Andrew Robb, Chief Information Officer, Vibhu Gaind and Chief Technical Officer, Gregor MacNaughton set themselves the goal of raising £5k for the charity, which they have surpassed with a grand total of £9,108.
RBH has a history of taking physical challenges, including taking on Ben Nevis, Kilimanjaro and skydiving. This 24-mile hike included the peaks of Pen-y-ghent, Whernside and Ingleborough, as well as 1585m of ascent.
Giving Something Back to our environment
We all have a part to play in protecting our planet, and ensuring travel and hospitality become more sustainable is key to this. Therefore, we are focused on the decarbonisation of our existing hotels, working with our partners to develop net-zero new builds, and increasing biodiversity across the areas we operate in.
Responsible governance
Strong corporate governance, as well as a robust framework of policies and procedures is critical to protecting our investors’ capital and our team. Our strict practices, including financial, GDPR, and PCI-DSS compliance, are driven by our internal committees and support our approach to ESG.
In recognition of our high-quality approach to risk management, we have secured two Primary Authority Partnerships for fire safety, health and safety and food safety, therefore de-risking operations for RBH and hotel owners.
Training & Development
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Grow with us – Pyramid Programme
What is Pyramid?
The objective of Pyramid is to develop a group of talented and high performing HOD/Deputy level employees to drive business performance and operational excellence across the team. It provides a career path for our HOD top talent and build the next generation of deputy level managers to enable us to be a partner of choice for hospitality investors and to demonstrate a commitment to helping our employees develop their careers.
Who is Pyramid for?
Pyramid is open to any HOD or Deputy who wishes to become operationally excellent and raise their profile in the company. It’s a development programme for those people working at Head of
Department level who have the potential to be appointed to Deputy level managers within 12 months.
Fun facts: 57% of past delegates have been promoted to deputy level roles and 24% have had the confidence to move into bigger roles. Two of the 57% are now General Managers.
Meet Our Pyramiders
Yasmin Castro
“Before pyramid, I was thinking that I knew every single bit of the hotel, but then, Pyramid made me realise that there are so many things I needed to learn. The challenges, the exercises, assignments, advice and lessons, friendship, and connections – these sharpened my knowledge and helped me boost my confidence. Pyramid helps me of who I am right now – bolder and stronger!”
Pritesh Hirani
“Pyramid is a unique development programme that was introduced to attract and develop exceptional talent within RBH. The programme was a challenging and invigorating experience which significantly influenced my career development and allowed me to flourish and grow into the leader I am today. I was able to understand the core values that drive success within RBH’s properties as well as have the opportunity to network with seniors within the company. The course provided a mixture of exposure to both operational and commercial aspects of a hotel which were split up into masterclasses and these allowed me to achieve a skillset that I did not possess prior to the programme. I would recommend the course to anyone who is looking to develop into a deputy to apply for pyramid!”
Tirion Canavan
“I was encouraged to join the Pyramid Scheme by my General Manager, Michael. I joined the programme to enhance the skills I already have and thought it sounded like a fantastic way to embed myself in to RBH culture and work with the wider teams. The programme so far has been really insightful, and I feel like it has brought value to my life not only professionally but personally too. I would encourage any HOD looking to develop to take part!”
Reward & Recognition
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We help create award-winning workplaces
Communication, culture, and career development are, and always have been, important to us. Our people are our greatest asset, so we’re proud that The Caterer continues to recognise us as one of The Top 30 Best Places to Work in Hospitality, placing us in 2022’s top 10. The UK Mental Health Charter also recognises us as a workplace that continues to support its teams’ mental health; we’re currently the only hospitality company they’ve awarded Platinum status to.
We are very proud to have won the ‘Brilliance in Employee Engagement in HR’ awards in recognition for the work we do around supporting our people in the workplace, including our Tree of Life programme, which ensures the health and wellbeing of our employees is always a key focus.
Every RBH hotel and office have commitments in place to ensure they are consistently making an impact to our employees lives by focusing on the 5 key attributes – Active Body, Social, Financial Wellbeing, Nutrition and Mindfulness. We believe this focus leads to a happier and healthier workforce and a better place to work for all.
Benefits
At RBH we believe the overall health and wellbeing of our team is key to enhancing our culture. That’s why we are so committed to our RBH Tree of Life Gold Standard, which supports 5 key attributes – Social, Nutrition, Financial Wellbeing, Mental Fitness and Active Body. We used these key attributes to build a benefits package that truly works for our people and as an RBH employee you can benefit from some of these key perks.
- Once you’ve joined our team, it’s time to take advantage of some fantastic perks. Not only do we provide great
perks, but we also reward our people’s efforts and loyalty with a host activities, awards, and events throughout
the year. - Free Meals on Duty
- HAPPY benefits – giving our team discounts on retail, holidays, gym memberships and lots more
- Discounted Hotel Rooms for you and your friends and family
- Pensions Schemes
- Market Related pay
- Employee Assistance Programme including Counselling and Legal Helplines
- Discounted Hotel Rooms for you and your friends and family
Careers
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Join the fun at RBH Hospitality Management
When it comes to hospitality, we’re all in. From our all-important on-property teams to our extensive management groups working behind the scenes, we work together to empower our teams and give them the skillset they need to deliver.
Discover Life at Head Office
Interested in a career “behind the scenes”? Then look no further than RBH Head Office.
If you’re looking to add your wealth of skills to our management team, we aren’t short of great opportunities here at RBH. With Head Offices in both Glasgow and Brentford, we are always looking for top talent to join our management super stars who support our hotels in a variety of departments, including Marketing, HR, Finance, Procurement Project Management and Sales.
A recent graduate? We’d love to hear from you – contact our Recruitment Team at www.rbhcareers.com for further details on our graduate opportunities.
Discover Life on Property
Interested in a career “front stage”? Then look no further than our portfolio of over 50 hotels. We are partnered with multiple global brands including IHG, Accor, Marriott and Hilton and our properties range from limited service to 5* city centre hotels – so there’s really something for everyone.
