leaf HOSPITALITY is one of the UK’s leading hotel management companies, trusted by owners and investors to operate both branded and independent hotels with excellence, integrity and a hands‑on approach. Our portfolio spans globally recognised brands, including Hilton and IHG, as well as distinctive independent properties, each managed with the same commitment to quality, performance and guest experience.
We believe great hospitality starts with great people. That’s why we manage every hotel as if it were our own: focused on results, driven by high standards and powered by teams who care deeply about what they do. Our culture is built on simplicity, accountability and doing the right thing – no unnecessary complexity, just the tools, support and leadership people need to thrive.
Across our hotels, we’re proud to be part of the communities we serve. Our teams support local charities, volunteer their time, share their skills and help inspire the next generation of hospitality talent. As our portfolio continues to grow, so do the opportunities for our people.
Joining leaf HOSPITALITY means becoming part of a company where your contribution matters, your development is supported and your potential is genuinely valued. Whether you’re building your career, stepping into leadership or exploring a new path in hospitality, we’re here to help you be excellent, every day.
Culture
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Our Culture
We’re a hotel management company with nearly 20 years of experience and a people-first mindset
We’re a hotel management company built on values, not hierarchy. We give people room to lead, grow, and be proud of the work they do. Whether you’re welcoming guests at reception, leading a team in the kitchen, or managing a multi-million-pound hotel, you’ll be part of a supportive, high-performing culture.
Our Values
We believe in autonomy, trust, and shared ownership, because the best hospitality happens when people feel empowered to deliver their best.
- Be EXCELLENT. It’s more than a phrase, it’s our standard, in every role, every day.
- Be Human. We lead with empathy, celebrate individuality, and support each other.
- Act with Integrity. We do what we say we will, with pride and purpose.
- Think Entrepreneurially. We take ownership, stay curious, and always look ahead.
Training & Development
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Growth and Development
Development isn’t an add-on, it’s part of how we operate. From your first day, you’ll have access to training and learning opportunities, from hands-on skills development to leadership programmes like our WARD Academy.
Founded in 2022, the WARD Academy is our flagship development programme, equipping our managers with the tools, mindset, and commercial understanding to become future leaders. We also offer apprenticeships, work experience, and structured paths into management across all departments.
Apprenticeships
At leaf HOSPITALITY, we believe in growing talent from within. That’s why we offer apprenticeship opportunities for every role and at every level. Whether you’re just starting out or looking to take the next step in your career, we’re committed to helping you build your skills, confidence and future.
We actively encourage our teams to invest in themselves, explore new pathways and seize every opportunity to learn, develop and progress. Your growth is our growth and we’re here to support you every step of the way.
Reward & Recognition
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A Culture of Recognition
We believe excellence should be celebrated, and we do it often. From our Annual Team Member Celebration of Excellence awards to shout-outs for everyday impact, we recognise the people who bring our values to life.
Joining our team, you will have access to a suite of benefits that include
- Worldwide hotel discounts at Hilton, IHG and leaf HOSPITALITY hotels – staff rates from £35 per night and up to 50% discount on food and beverage, and spa.
- Company sick pay – Giving you piece of mind when you need it the most
- Staff meals on duty
- Flexible working opportunities
- 24/7 Employee Assistance Programme & financial Wellness Programme
- Team Member of the Month (£100) & Year (£500) awards
- Long service recognition – £500 every five years
- Full uniform provided
- Enhanced annual leave up to 33 days
- Enhanced family leave offering
- Access to the EXCELLENCE hub powered by Hapi – a rewards and benefits platform with 100s of retail discounts
- Additional pension contribution
Careers
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We’re searching for new team members capable of going above and beyond to care for our guests by bringing together excellent service and a truly personal touch.
We have a whole range of open opportunities from front of house, housekeepers, managers and bar and restaurant team members. Not to mention plenty of other vital behind-the-scenes roles, from sales & marketing teams, HR, property maintenance, finance and many more.
Operations (guestfacing)
These are the teams on the frontline, creating the moments our guests remember. They’re the heartbeat of every hotel and the people who bring hospitality to life every single day.
- Front of House — Welcoming guests, handling requests and setting the tone from the moment someone walks through the door. Roles include Guest Services , Receptionist and Front Office Manager.
- Food & Beverage — Crafting and serving brilliant food and drink experiences. From Chefs to Mixologists to Restaurant Hosts, this is where creativity and service come together.
- Rooms — Keeping our hotels running smoothly behind the scenes. From Laundry to Room Attendant, these teams ensure every stay feels clean, comfortable and cared for.
Operational Management
The leaders who set the pace, shape the culture and bring out the best in every team.
Our operational leaders are hands on, people focused and committed to delivering excellence every day. They create the environment where teams thrive, guests feel valued and hotels perform at their best.
- General Managers — The driving force of the hotel. GMs lead the operation, inspire their teams and ensure every part of the business delivers on quality, performance and guest experience.
- Hotel Managers & Senior Guest Services Managers — Supporting the GM and overseeing daytoday operations, Hotel Managers keep everything running smoothly, from guest service to team engagement to operational standards.
- Department Leaders — Heads of departments who champion their teams, uphold brand standards and make sure every guest touchpoint feels seamless and cared for.
These roles are all about leadership with heart, empowering people, solving problems, and creating hotels we’re proud to run.
Hotel Business & Operations Support
These teams form the foundation that helps our hotels thrive. They’re the experts who keep everything moving, growing and performing at its best.
- Human Resources — Supporting the full people journey: hiring, developing and championing every team member on property.
- Marketing — Bringing our brands to life through storytelling, partnerships, loyalty and creative campaigns.
- Finance — Managing the numbers that keep our business strong, from budgets to forecasting to financial performance.
- Groups, Conference & Events — Designing sales strategies, building client relationships, setting room pricing and managing group bookings that drive hotel revenue.
- Maintenance — Ensuring our hotels run safely, efficiently and in great condition, so guests enjoy a seamless stay.
Think we’re the right fit for you?
We’re always looking for people who care, about hospitality, about people, and about doing the right thing. At leaf hospitality, you won’t just clock in. You’ll be part of something that grows with you.
We have the perfect role for you. See our careers page.
Apply for a job with us
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Check out our available career opportunities