Hotel Spas and Leisure job descriptions

Inspirational? Motivated? Able to help people to relax and revive?
Work your magic here...

Spa and leisure facilities in hotels add a positive dimension to a guest’s stay. It’s an opportunity to relax, revive and recharge their batteries. With many hotels offering golf courses, swimming pools, gyms and beauty treatment rooms there are lots of opportunities for career growth and progression too. If you’ve got the motivation, we could use it…

Provided by Springboard UK

Leisure Club Manager

Job Purpose

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To take control, accountability and ownership for the management of the department within the overall policies and controls established by the company and hotel General Manager, ensuring that the brand values and standards are delivered and budgeted profitability achieved.

To ensure at all times a high standard of cleanliness, maintenance and safety. To encourage a friendly and professional atmosphere and ensure that all members and guests are guided and supervised at all times.

To promote the Company Mission Statement through continual demonstration of the Personality.

Responsibilities:

Customer Focus:

  • To manage the consistent delivery of superior customer service through the
  • Customer Service Programme.
  • To carry out fitness assessments and devise programmes on a regular basis for Leisure Club members as required.
  • To monitor fitness programmes on a regular basis for all Leisure Club members.
  • To ensure that the department creates a professional impression to customers and team members.
  • To evaluate and act on Customer Service Reports to achieve positive and consistent results.
  • To review and act upon customer feedback relevant to your areas of responsibility to achieve positive and consistent results.

Business Awareness:

  • To be fully aware of budgeted and actual departmental financial targets. This to include memberships, Leisure Club usage, retention, departmental profits and sales.
  • To produce and update business forecasts for your department.
  • To control and monitor payroll costs by allocating labour resources in line with forecasted and actual business levels through payroll management.
  • To be fully aware of and control departmental operating costs in line with forecasted business levels.
  • To control purchasing in department by effective use of S.A.P.
  • To ensure sales, profit and other related targets for your departments are exceeded.

Specific Job Accountabilities:

  • To exercise effective stock rotation and maintain stock levels in accordance with hotel and Club business, ensuring products are displayed according to hotel and company policy.
  • To participate with stock-takes as required.
  • To ensure all procedures and processes for the Club Leisure are strictly followed at all times.
  • To deliver and maintain departmental operating standards consistently.

Growing the Business:

  • To positively approach sales opportunities in order to maximise Leisure Club revenue and exceed budgeted sales targets for the department.
  • To produce, carry out and monitor the Leisure Club Sales and Marketing Plan.
  • To be actively involved with and suggest new promotional opportunities to enhance departmental sales to meet and exceed budget. This to include planning, implementation and evaluation of promotions.
  • To create and maintain a selling culture throughout the department.
  • To ensure all department team members are sales focused.

Specific Accountabilities:

  • To monitor Leisure Club membership, retention and usage and take action where appropriate.
  • To produce Leisure Club Newsletter for members.

People Management:

  • To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Leisure Club and the Hotel.
  • To ensure effective communication within your team by holding regular briefing sessions and attending hotel meetings when required.
  • To carry out quality planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development. To ensure training is recorded and all team members follow the Company Induction Programme.
  • To compile the hotel Leisure Club Training Plan to meet the hotel business objectives and develop team members.
  • To carry out performance reviews for team members every six months following company guidelines.
  • To set clear objectives for departmental team members linked with the hotel’s Business Plan.
  • To co-ordinate the recruitment of new departmental team members up to supervisory level, in line with the Company Recruitment Policy.
  • To continuously coach and counsel colleagues.
  • To evaluate the success of Leisure Club training in meeting objectives.
  • To correct unacceptable behaviour and performance in line with the company disciplinary procedures.

Controlling the Environment:

  • To ensure the department operates effectively on a day to day basis, ensuring company brand standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
  • To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and all employment legislation is strictly adhered to, and ensure team members are trained accordingly.
  • To comply with your responsibilities under the Regulatory Reform (Fire Safety) Order 2005 as detailed in the QMH Fire Safety Management System, a copy of which can be found in the hotel or accessed on the intranet.
  • To evaluate, co-ordinate and monitor action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.

Other:

  • To act as the hotel Guest Relations Manager as required, ensuring a professional and friendly service throughout the hotel.
  • To keep yourself informed of the hotel goals and objectives and those of other departments, maximising the role you play in delivering the hotel budgeted targets.
  • To operate I.T. systems in line with company standards.
  • To ensure the department actively maintains and supports Investors in People procedures and practices in order to ensure re-recognition.
  • To attend training when required.
  • To be fully aware of and strictly adhere to Fire, Bomb and Health and Safety procedures.
  • To strictly adhere to all security procedures laid down by the hotel and company.
  • To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
  • To undertake any other reasonable project as required by the Operations or General Manager to grow and improve the business.

Leisure Club Assistant

Job Purpose

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To ensure at all times a high standard of cleanliness, maintenance and safety. To encourage a friendly and professional atmosphere and ensure that all members are properly guided and supervised at all times.

To promote the Company Mission Statement through continual demonstration of the Personality.

 

Responsibilities:

  • To ensure opening procedures are carried out with specific emphasis on checking cleanliness, maintenance and safety of all equipment.
  • To ensure closing procedures are carried out with specific emphasis on checking all security and cleanliness aspects.
  • To be fully aware of Reception and Gymnasium, Pool, Sauna, Steam, Solarium, safe operating procedures and ensure that these are adhered to at all times.
  • To ensure that every member is properly trained in the use of all equipment and to ensure that team members are available at all times to guide, supervise and update members and their programmes, thus providing the highest level of customer care at all times.
  • To be involved in running courses and taking training to meet the demands of Leisure Club users.
  • To instruct classes as and when required.
  • To oversee the control of the daily takings throughout the day. This to include finishing each day by recording all monies taken on Daily Sheet.
  • To ensure that any problems, breakdowns etc. are reported to the Leisure Club Manager and promptly rectified in order that our level of customer care remains high.
  • To ensure that all takings are deposited with the Hotel Reception, and signed for.
  • To be responsible for the supervision and safety of guests and members of the Leisure Club in accordance with Club/Company procedures and Health & Safety regulations.
  • To understand and operate the Leisure Club Reception computer, ensuring usage by both members and guests is properly controlled and efficiently recorded.
  • To understand and operate Daily Booking Sheets. To administer all revenue generated within the Leisure Club.
  • To be responsible for the cleanliness of the Leisure Club at all times in accordance with Leisure Club/Company procedures and Health and Safety regulations.
  • To operate all bookings for Solarium/FitnessTesting/Lessons/Classes/Aqua Classes/Aerobics etc. and to ensure that the Reception Desk is run efficiently and that all persons entering the Leisure Club are correctly registered, e.g. as members, guests or non-members.
  • To make regular checks on the stock of towels, tissues, soap, toilet paper etc. and to ensure adequate stock is available at all times. To always ensure that there are adequate supplies of general cleaning materials, paper towels, toilet rolls, cleaning fluid for sunbed and tokens for business requirements.
  • To be responsible for the smooth operation of the Leisure Club whilst on duty, carrying out regular tests on the swimming pool and Jacuzzi and to take immediate action should the results of these tests pose any danger to users. To check all areas of the Club on a ongoing basis throughout the day.
  • To ensure that the Leisure Club is opened and closed at the published times and is run in accordance with prescribed Company standards when on duty.
  • To be aware of, and strictly observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other legislation.
  • To be able to sell memberships to potential members, using the establishedsales procedure.
  • To be constantly aware of opportunities to promote the Leisure Club through all sales outlets and also in the local community.

Leisure Club Fitness Instructor

Job Purpose

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To ensure at all times a high standard of cleanliness, maintenance and safety. To encourage a friendly and professional atmosphere and ensure that all members are properly guided and supervised at all times.

To promote the Company Mission Statement through continual demonstration of the Personality.

 

Responsibilities

  • To ensure opening procedures are carried out with specific emphasis on checking cleanliness, maintenance and safety of all equipment.
  • To ensure closing procedures are carried out with specific emphasis on checking all security and cleanliness aspects.
  • To be fully aware of Reception and Gymnasium, Pool, Sauna, Steam, Solarium, safe operating procedures and ensure that these are adhered to at all times.
  • To ensure that every member is properly trained in the use of all equipment and to ensure that team members are available at all times to guide, supervise and update members and their programmes, thus providing the highest level of customer care at all times.
  • To be involved in running courses and taking training to meet the demands of Leisure Club users.
  • To instruct classes as and when required.
  • To oversee the control of the daily takings throughout the day. This to include finishing each day by recording all monies taken on Daily Sheet.
  • To ensure that any problems, breakdowns etc. are reported to the Leisure Club Manager and promptly rectified in order that our level of customer care remains high.
  • To ensure that all takings are deposited with the Hotel Reception, and signed for.
  • To be responsible for the supervision and safety of guests and members of the Leisure Club in accordance with Club/Company procedures and Health & Safety regulations.
  • To understand and operate the Leisure Club Reception computer, ensuring usage by both members and guests is properly controlled and efficiently recorded.
  • To understand and operate Daily Booking Sheets. To administer all revenue generated within the Leisure Club.
  • To be responsible for the cleanliness of the Leisure Club at all times in accordance with Leisure Club/Company procedures and Health and Safety regulations.
  • To operate all bookings for Solarium/FitnessTesting/Lessons/Classes/Aqua Classes/Aerobics etc. and to ensure that the Reception Desk is run efficiently and that all persons entering the Leisure Club are correctly registered, e.g. as members, guests or non-members.
  • To make regular checks on the stock of towels, tissues, soap, toilet paper etc. and to ensure adequate stock is available at all times. To always ensure that there are adequate supplies of general cleaning materials, paper towels, toilet rolls, cleaning fluid for sunbed and tokens for business requirements.
  • To be responsible for the smooth operation of the Leisure Club whilst on duty, carrying out regular tests on the swimming pool and Jacuzzi and to take immediate action should the results of these tests pose any danger to users. To check all areas of the Club on a ongoing basis throughout the day.
  • To ensure that the Leisure Club is opened and closed at the published times and is run in accordance with prescribed Company standards when on duty.
  • To be aware of, and strictly observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other legislation.
  • To be able to sell memberships to potential members, using the established sales procedure.
  • To be constantly aware of opportunities to promote the Leisure Club through all sales outlets and also in the local community.
  • To conform at all times to Company image and standards by wearing the uniform provided.
  • To assist in all social activities and promotions and to ensure that they are well organised and efficiently carried out.
  • To be aware of the importance of the gymnasium area as a focal point for communication and relating with members, ensuring that they are enjoying their workouts which in turn will lead to referral and the overall success of the Leisure Club.
  • To consistently deliver superior customer service through our Customer Service Programme
  • To attend training when required.
  • To be fully aware of and adhere to Health and Safety and fire procedures.
  • To strictly adhere to all security procedures laid down.
  • To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.

Aerobics Instructor

Job Purpose

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To provide aerobics instruction to Leisure Club members to the standard required, ensuring at all times a high standard of health and safety. To encourage a friendly and professional atmosphere and ensure that all members are properly guided and supervised at all times.

 

Responsibilities

  • To be fully aware of Leisure Club facilities, services and current forthcoming events.
  • To instruct classes as and when required in order to meet the requirements of the Leisure Club.
  • To be responsible for the supervision and safety of guests and members of the Leisure Club in accordance with the Leisure Club/Company procedures and Health and Safety Regulations.
  • To carry out maintenance and safety checks on all equipment prior to use and report to the Leisure Club Manager any defects promptly.
  • To ensure that every member is properly trained in the use of any equipment being used, thus providing the highest level of customer care possible.
  • To understand and operate Booking Sheets when required.
  • To administer aerobics and Leisure Club revenues generated according to procedures laid down by the company.
  • To be aware of Leisure Club membership rates and procedures.
  • To assist in ensuring all Leisure Club members are correctly registered, e.g. as members, guests or non-members.
  • To be constantly aware of opportunities to promote the Leisure Club through all sales outlets and also in the local community.
  • To conform at all times to the Company image and standards within the Aerobics Studio.
  • To be fully aware of and adhere to cash, key and security procedures laid down by the hotel and company.
  • To consistently deliver superior customer service through our Customer Service Programme
  • To attend training as required.
  • To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and Fire procedures and other statutory legislation.
  • To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.

Beauty Therapist

Job Purpose

To provide exceptional beauty treatments to all guests and members of the leisure club, ensuring hotel quality standards are maintained whilst achieving maximum revenue and guest satisfaction To provide a friendly and courteous service to encourage membership of the club and to maximise the service opportunities for guests to ensure return visits

Key Responsibilities

To provide a friendly and courteous service to encourage membership of the club and to maximise the service opportunities for guests to ensure return visits

Entry Requirements

Skills

  • Customer focused
  • Effective communicator to guests, members and employees
  • Able to work well in a team

Qualifications

  • Previous experience in a quality beauty salon