Job purpose
To be responsible for the checking in/out of guests in the hotel. Maintaining the reception procedures and policies for the hotel. Provides excellent service to the guest and ensures that all guest comments are dealt with appropriately.
Key responsibilities
- To welcome guests
- To ensure that guests receive high quality service
- To promote loyalty amongst a broad range of customers
- To manage a till
Entry requirements
Skills
- Team working
- Sales ability
- Hospitality
- Adaptability: coping with the diversity of customers and their needs
- Availability: working nights, weekends and public holidays
- Self-control: handling complaints
- Good relationship skills
Qualifications
- NVQ3 (Vocational Training Certificate) in Front Office or customer service
- Previous experience in Reception
- Must be fluent in English
- Experience of reservations systems