Job purpose
To organise and monitor the quality of customer events on behalf of the entire Conference and Banqueting Department. You will be responsible for ensuring sustained growth of turnover and net operating profits across the Conference and Banqueting Services.
Key responsibilities
- Supervise the quality of services offered to customers, in terms both of production and service and allocate duties and responsibilities to the team as required
- Be responsible for forward planning, organising and control of day-to-day operation of the department thereby ensuring the established standards of performance are maintained and total guest satisfaction is achieved
- Manage the Conference & Banqueting reservation schedules
- Recruit, manage and motivate the members in your team
- Ensure that the brand standards are applied
- Handle guest queries and complaints and take appropriate action to ensure total guest satisfaction is received
- Confidentiality take ownership and operational responsibility for large and high-profile events
- Ensure that health and safety rules are applied and respected across the team and events
- Support with the preparation of the department’s annual budgets
- Control and manage the staff cafeteria
Entry requirements
Skills
- Previous team management skills and organisational skills
- Previous experience in managing large scale events
- Excellent verbal and written communication
- Previous Sales experience with the ability to upsell where possible
- Results driven
- Thorough and excellent attention to detail
- Flexibility and open to change
Qualifications
- Minimum of 2 years’ of further education in hotel, food and beverage or sales to HND standard or similar
- Hospitality Management qualification
- Significant experience in the Banqueting and Conference trade with demonstrable experience