Job purpose
To approve invoices, write the day’s statistical and accounting report for the management team and prepare the documents required by the morning team.
Key responsibilities
- To take responsibility for the hotel after the daytime management team has left
- To manage the till and bill payments as well as closing the day’s Front Office transactions
- To ensure the safety of guests: he or she takes all urgent decisions (walks, fire procedures, etc.)
- To ensure that guests receive high quality service
Entry requirements
Skills
- Night working
- Understanding how to manage priorities
- Sales ability
- Hospitality
- Adaptability: coping with the diversity of customers and their needs
- Self-sufficiency: usually working alone
- Self-control: handling complaints
- Good relationship skills
Qualifications
- 2 years’ further education standard or similar
- Competent with basic financial processes and procedures
- Beginner or with basic experience in a customer contact job