Reservations Manager

Job purpose

To organise the reservations system and take responsibility for the quality of the service it provides, whilst maximising occupancy rates and average revenue per room.

Key responsibilities

  • To ensure that all telephone, fax and Internet enquiries received from customers are handled to a high quality standard
  • To ensure that customers are offered high quality services and a high quality service
  • To ensure the continuation of the resources supplied for his or her use
  • To ensure that the brand standards are applied

Entry requirements

Skills

  • Self-control
  • Thoroughness
  • Organisation
  • Readiness to take the initiative

Qualifications

  • From A-levels (Technology) to HND or similar
  • 2 to 5 years’ experience in a hotel environment
  • Good general level of education
  • Fluency in a second language is an advantage
  • Significant experience of reservations systems