Job purpose
To organise the reservations system and take responsibility for the quality of the service it provides, whilst maximising occupancy rates and average revenue per room.
Key responsibilities
- To ensure that all telephone, fax and Internet enquiries received from customers are handled to a high quality standard
- To ensure that customers are offered high quality services and a high quality service
- To ensure the continuation of the resources supplied for his or her use
- To ensure that the brand standards are applied
Entry requirements
Skills
- Self-control
- Thoroughness
- Organisation
- Readiness to take the initiative
Qualifications
- From A-levels (Technology) to HND or similar
- 2 to 5 years’ experience in a hotel environment
- Good general level of education
- Fluency in a second language is an advantage
- Significant experience of reservations systems