Job purpose
To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
To provide instruction to Leisure Club members to the standard required, ensuring at all times a high standard of health and safety.
To encourage a friendly and professional atmosphere and ensure that all members are properly guided and supervised at all times.
Key responsibilities
- To be fully aware of Leisure Club facilities, services and current forthcoming events.
- To instruct classes as and when required in order to meet the requirements of the Leisure Club.
- To be responsible for the supervision and safety of guests and members of the Leisure Club in accordance with the Leisure Club/Company procedures and Health and Safety Regulations.
- To carry out maintenance and safety checks on all equipment prior to use and report to the Leisure Club Manager any defects promptly.
- To ensure that every member is properly trained in the use of any equipment being used, thus providing the highest level of customer care possible.
- To understand and operate Booking Sheets when required.
- To administer aerobics and Leisure Club revenues generated according to procedures laid down by the company.
- To be aware of Leisure Club membership rates and procedures.
- To assist in ensuring all Leisure Club members are correctly registered, e.g. as members, guests or non-members.
- To be constantly aware of opportunities to promote the Leisure Club through all sales outlets and also in the local community.
- To conform at all times to the Company image and standards within the Studio.
- To be fully aware of and adhere to cash, key and security procedures laid down by the hotel and company.
- To consistently deliver superior customer service
- To attend training as required.
- To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and Fire procedures and other statutory legislation.
- To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.