Food & Beverage Manager

• Manage the Food and Beverage and the day-to-day operations within budgeted guidelines
• To ensure that the customer promise is delivered and that customers are satisfied within the framework
• Ensure excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Skills

• Previous experience of catering/ hotel employment in a similar role
• Proven experience in stock management, cash control and customer service
• Previous leadership skills to lead and motivate a team
• Good standard of literacy and numeracy
• Competent IT skills in Microsoft Packages
• Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff
• Good time management and organisational skills
• Ability to work well under pressure managing multiple workloads
• Ability to achieve and set standards and operate to performance criteria,
• Knowledge of Health and Safety and Food Safety
• Able to demonstrate attention to detail and adherence to standards
• Self-motivated with a sense of own initiative
• Flexible approach to role – must be available to work different shifts including evenings and weekends

Qualifications

• Culinary school diploma or degree in food service management or related field desirable
• Health and Safety qualifications